On-Demand HelpDesk
Powerful Web Based HelpDesk Software
With SDT's On Demand web based helpdesk our customers can log helpdesk incidents 24 hours a day 7 days a week.
Once an incident has been recorded an email alert is circulated to the engineers responsible. The end user can
then monitor the status of the incident in real time.
By utilising this software our clients can easily raise and monitor their IT related issues, quickly and easily safe
in the knowledge that their problem has already been seen by one of our qualified engineers.
Key Features
24/7 Access
Clients can log and access their existing incidents, whenever and wherever they want.
As access to the helpdesk is via the public internet and there are no third party or
client side software requirements, clients can access the helpdesk via most web enabled devices.
Realtime Updates
Almost immediately after a call is logged, the assigned support engineers will be aware of the query. And
within minutes of any updates, end users have the ability to see status changes, engineer assignments and notes.
Simple, yet powerful solution
Our internal designers and website developers have endeavored to create a simple and intuitive, which will allow end users to quickly and easily create and manage their IT support incidents.
SDT provide this service free of charge to our existing and new clients. However, we can provide this software to
companies who have their own IT teams or who outsource their IT support to other companies. For more information regarding this, please contact us on 01344 870 062